France

SPECIAL TERMS OF THE SITE AND THE RESERVATION SERVICE
II-1- DESCRIPTION OF THE SERVICE

II-2- ACCEPTANCE OF THE RESERVATION REQUEST AND FINAL CONFIRMATION

II-3- PRICE

II-4- PAYMENTS

II-5- CANCELLATION BY THE USER

II-6- CANCELLATION BY THE COMPANY

II-7- SECURITY DEPOSIT

II-8- USING THE ACCOMODATIONS

II-9- CONDITION AND MAINTENANCE OF THE ACCOMODATIONS

II-10- RULES OF THE ACCOMODATIONS

II-11- RULES OF BEHAVIOR

II-12- GRANTING THE RESERVATION

II-13- CONTRACT TERM

II-14- TERMINATION

II-15- COMPENSATION

 

II-1– DESCRIPTION OF THE SERVICE
OUR COMPANY publishes offers for accommodations on behalf of owners and provides and information service to users. OUR COMPANY is not a real-estate agency: based on the USER’s search criteria (destination, arrival dates, number of nights, neighborhood, etc.) OUR COMPANY’s website publishes and generates the offer of accommodations automatically and enables the USER to access the owner’s contact information as well as the address of the accommodations, once the reservation service is paid for and verifies that the request meets the present general and special terms.

II-2- ACCEPTANCE OF THE RESERVATION REQUEST AND FINAL CONFIRMATION
II-2.1- OUR COMPANY uses all its resources in the aim of offering the exact availability of apartments online. However, OUR COMPANY cannot ensure at the time of making arrangements subsequent to the reservation request, that the offer of accommodations is still valid. OUR COMPANY reserves the right to refuse the user’s reservation request and to offer alternative solutions, without for all that being held responsible for any consequences befalling for the user. Once the accommodation request is received by OUR COMPANY, OUR COMPANY sends this request to the owner to receive their approval to send the USER their personal contact information, as well as the address of the accommodations. Only after the approval is received from the owner, our COMPANY will request payment for the reservation fees.

II-2.2- Before final confirmation is sent, OUR COMPANY may send an automatic email informing the USER that their reservation request has been received. This email is not, in any case, the notification of the final confirmation formalizing acceptance of the reservation request.

II-2.3- The acceptance of the reservation request means the acceptance of the reservation by the owner and the payment for the reservation service by bank card or any other payment method to OUR COMPANY. The USER will then receive final confirmation by email formalizing the end of OUR COMPANY’s service.

II-3– PRICE

All prices are net.

II-3.1- The total price of the reservation includes charges for gas, electricity, and water consumption, for all rental contracts of less than one month.

II-3.2- For all rental contracts longer than one month, the total price of the reservation shall not include the charges for gas and electricity consumption, these fees shall be invoiced separately and the USER shall have to pay them directly to the owner.

II-3.3- In no case does the total price of the reservation include telephone charges; these charges shall be billed separately and the USER shall pay them directly to the owner.

II-3.4- The price of the reservation service shall include the down payment indicated on each offer of accommodations. The USER shall pay the down payment to OUR COMPANY in order to receive final confirmation, including the owner’s contact information and the address of the accommodations.
II-3.5- Total price of the reservation does not include charges for late arrival, Sunday or holiday arrivals, and these charges shall be billed separately and the USER shall pay them directly to the owner. The contractual time to enter an apartment is Monday through Saturday, from 3 p.m. to 8 p.m. Outside of these times, charges of up to €65 may be applied.

II-4- PAYMENTS
The payment terms are described in each offer of accommodations and are divided as follows:

The first payment specified in the offer of accommodations, represents the service by OUR COMPANY. It must be paid in advance by bank transfer or bank card. This service is described in clauses II-1 and II-2.

The other payments represent the amount owed to the owner. They are specified in each offer of accommodations. The payment terms and payment methods may change depending on the owner and are indicated in the offer of accommodations and the final confirmation.

II-5- CANCELLATION BY THE USER
II-5.1- To cancel a reservation, it is essential that the USER send an email to OUR COMPANY: the cancellation shall take effect on the date the email is received.

II-5.2- If the USER cancels their reservation – fully or partially – OUR COMPANY shall apply the following late penalties to them:
If cancellation takes effect less then 30 (thirty) days from the arrival date indicated on the final reservation confirmation notice, the USER shall lose 100% (one hundred percent) of the TOTAL price of the reservation.
If cancellation takes effect more than 30 (thirty) days before the arrival date indicated on the final reservation confirmation notice, OUR COMPANY shall reimburse the USER for the total amount of the reservation fees minus €60 (sixty euros) for administrative fees. If the USER has made a second down payment to the owner, you must contact the owner directly in order to find out their cancellation policy.

II-6- CANCELLATION BY THE COMPANY
II-6.1- OUR COMPANY reserves the right to cancel – fully or partially – the reservation for the accommodations in question due to actions by the owner, in the event of force majeure, or for any other reason, by notifying the USER in writing beforehand.

II-6.2- In the event of a cancellation by OUR COMPANY, according the preceding paragraph, OUR COMPANY shall pay back 100% (one hundred percent) of the amount of the reservation service for the accommodations. OUR COMPANY shall not be held responsible for damages, harm, losses, direct or indirect costs, resulting from this cancellation.

II-7- SECURITY DEPOSIT
II-7.1- The USER shall pay the owner or their representative the amount corresponding to the deposit mentioned in the paragraph entitled, “Security Deposit” of the offer of accommodations, in order to ensure the upkeep of the apartment as well as the furniture and accessories inside it. This payment must be made to the owner or their representative, in cash, on the arrival date, or by bank card authorization or imprint, or by bank transfer before arrival. The payment and deposit-refund process shall be described in each offer of accommodations and in each confirmation. It shall be returned to the USER after the owner checks the condition of the accommodations. OUR COMPANY shall not be responsible for conflicts resulting from the refunding or non-refunding of the security deposit. The owner of the accommodations shall have the right to refuse entry to users who have not paid the total security deposit required, or who have not signed the owner’s rental contract.

II-7.2- In no case may the security deposit be used by the USER as justification for a delay in paying the payment owed by the user for reserving the accommodations.

II-8- USING THE ACCOMODATIONS
The accommodation must be used by individuals and travelers as a seasonal vacation rental. In no case shall these accommodations be used for commercial purposes without the advance notice and acceptance of the owner. Consequently, the USER hereby declares that he/she enters into the accommodation contract with the purpose of spending vacation and in no circumstance are the aforementioned accommodations presented here to be used for everyday accommodations.

II-9- CONDITION AND MAINTENANCE OF THE ACCOMODATIONS
The USER shall keep and maintain the accommodations in good condition throughout the duration and up to the end of the contract with the owner, openly agreed upon between the parties mentioned here, and he/she hereby agrees in the event of damage or loss of goods in the accommodations by the USER or any other person occupying the accommodations, to pay the owner the amount of the damages at current market prices.

II-10- RULES OF THE ACCOMODATIONS
II-10.1- Users of the accommodations are asked to respect the surroundings: the neighbors keep working hours, and have to get up early and work all day. Consequently, users are asked to limit noise in the stairway and in the building entryway, as well as in the apartment.

II-10.2- In the event the neighbors complain due to excessive noise or any other disruptive behavior by the USER (or any other person accompanying the USER), the owner shall have the right to request that they leave the apartment immediately, with no type of refund of the reservation payment made or of the security deposit.

II-10.3- The USER is asked not to smoke in the apartment unless otherwise indicated on the description page.

II-10.4 – When the USER leaves the accommodations, they must leave all lights as well as the air conditioning off. The heating must be set at the minimum level until the USER returns.

II-11- RULES OF BEHAVIOR
The USER who signs the rental contract with the owner shall be responsible for the proper and decent behavior of all persons accompanying them, according to the rules of the accommodations mentioned below. If the contract signer, or any other person accompanying them, does not comply with the required rules of behavior and accommodation, the owner shall have the right to request that the persons in question leave the apartment. The users in question shall not have the right to any type of compensation. The person who signs the rental contract (The USER) must make sure that the persons accompanying them behave in an appropriate manner. If the client or their guests do not adopt an appropriate behavior in a responsible manner, the owner reserves the right to evict the client and their guests from the lodging, and the client shall thus lose the right to any compensation from the owner. Unless approved by the owner, only the number of persons indicated by the client in the reservation shall be authorized to use the accommodations.
II-12- GRANTING THE RESERVATION
The reservation mentioned herein is granted to the USER and is not transferrable, fully or partially, to third parties.

II-13- CONTRACT TERM
The general and special terms described herein shall be effective and accepted online from the date of the first reservation request.

II-14- TERMINATION
If the USER cancels the rental contract with no breach on the part of the company, the USER shall not have the right to receive any refund of the price or any other fee paid.

II-15- COMPENSATION
The owner of the accommodations shall be exempt from responsibility regarding any damage or injury which may befall the USER and/or those accompanying him/her and to the USER’s collective assets, from the equipment and/or structures in the accommodations and/or services provided to the apartment and common areas.